Shipping Policies

RDM has many presales but what is a presale?

A presale, also known as a pre-order or pre-release, is a business practice where products or services are made available for purchase before they are officially released or available in the market. During a presale, customers have the opportunity to secure their order in advance, often with special incentives or discounts provided by the seller. This allows customers to reserve or claim an item before it becomes widely available, ensuring they are among the first to receive it once it is released.

Policies for Presale

Thank you for your support and participation in our presale event! We understand that you are eagerly awaiting the arrival of your pre-ordered item, and we appreciate your patience. Here's some important information for customers who are waiting for their presale items to be delivered:

  1. Estimated Delivery Date: We are working diligently to fulfill all presale orders as quickly as possible. Please refer to the product listing for estimated delivery dates. Please note that this date is an estimate and may be subject to change due to unforeseen circumstances. We will do our best to keep you updated regarding any changes or delays.

  2. Order Status Updates: You can track the status of your presale order by logging into your account on our website. Once your item is shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the progress of your package and get real-time updates on its delivery status.

  3. Communication Channels: If you have any questions or concerns about your presale order, our customer support team is here to assist you. You can reach out to us via, and our dedicated representatives will be happy to provide you with updates or address any inquiries you may have.

  4. Quality Assurance: Rest assured that we are committed to delivering the highest quality products to our customers. Before shipping your presale item, we conduct thorough quality checks to ensure that it meets our strict standards. This process may take some time, but it guarantees that you will receive a premium product that lives up to your expectations.

  5. Exclusive Benefits: As a token of our appreciation for your patience and support during the presale period, we may offer additional exclusive benefits or surprises with your order. These could include special discounts, promotional items, or early access to future releases. We value your loyalty and strive to make your presale experience truly rewarding.

We sincerely thank you for your trust and understanding throughout this presale process. Your enthusiasm and anticipation mean a lot to us, and we are working tirelessly to deliver your pre-ordered item to you as soon as possible. We are grateful for your support and look forward to bringing you a remarkable product that exceeds your expectations.

1. Shipping policy

Our standard shipping policy ensures that your order is processed and delivered efficiently. Once you place an order, our dedicated team works diligently to prepare it for shipment. We aim to process orders within 1-2 business days, though during peak seasons, processing times may be slightly longer.

For domestic shipments, we primarily use reliable shipping carriers to deliver your package securely. The estimated transit time for standard shipping is typically 3-5 business days, depending on your location. Please note that these transit times are approximate and may vary due to factors beyond our control, such as weather conditions or unforeseen delays in the shipping network.

Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your package. We recommend tracking your shipment regularly for the most up-to-date delivery updates. If you have any questions or concerns regarding your shipment, our customer support team is always available to assist you.

For international orders, we utilize trusted international shipping partners to ensure your package reaches you in a timely manner. International shipping times may vary depending on the destination and customs clearance procedures. Please be aware that you are responsible for any customs duties, taxes, or fees imposed by your country's customs office upon importation. These charges, if applicable, are not included in the shipping cost and will be your responsibility.

We strive to process and ship all orders promptly. Once your order is shipped, we will provide you with a tracking number to monitor the progress of your shipment. Please note that while we make every effort to ensure a smooth delivery experience, delays or issues may occur that are beyond our control. In such cases, we will work closely with the shipping carrier to resolve any problems and keep you informed throughout the process.

2. Return and Exchange Policy FAQs

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center by clicking on the link "Return Policy" at the bottom of our website
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 60 days from the delivered date
  • In unused and resell-able condition

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards

The item I received is faulty!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items if needed. Once the exchange request is approved, the replacement item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 7-10 business days after approval.

My question has not been addressed...

If you have any queries regarding return or refund, reach out to us by email at with your name and order number in the subject line (e.g. John Smith - Order Number 0000). Please be aware that if you don't follow this specific subject line, this will create further delays and possibly miss your questions.